FAQS (Frequently asked questions)
Ordering Via Facebook Messenger or Instagram
SEND COMPLETE ORDERS TOGETHER WITH:
Name, Contact Number Email, Address,
SHIQ QUOTATION WILL BE PROVIDED BY OUR TEAM:
Please double check if we got your order list right.
PROCEED WITH PAYMENT.
SEND DEPOSIT SLIP
Via facebook , viber or email ( depending on where you received our final quotation)
OUR TEAM WILL CONFIRM PAYMENT AND PACKAGE WILL BE SHIPPED THE FOLLOWING DAY.
Best & quickest way to order is via website. However, if you have additional inquiries, you may message us via instagram or facebook together with NAME, ADDRESS, CONTACT NUMBER & EMAIL.
2-4 days within Metro Manila via Ninjavan
3-6 days outside metro manila via Ninjavan or JRS
same day delivery via Lalamove or Grab
Please be informed that we will only entertain returns and exchange of items within 7 days from purchase date.
Office hours is from Monday to Friday 10am – 6pm.
Question and Answers
Where should I place my order?
Placing an order on our website gives you more payment options such as credit card, debit card, PayPal, Cash On Delivery and bank deposits via Bank of the Philippins Islands (BPI) or Banco De Oro (BDO). It captures all information needed for us to provide you a smooth transaction with less waiting time.
- Facebook Messenger
We accept order through Facebook Messenger. Orders placed here can be paid with bank deposit or ordered as Cash On Delivery.
You can call or text us at +63 915 987 6077 (Globe and Touch Mobile) or at +63 939 904 1218 (Smart, Sune and Talk 'N' Text). Orders placed here can be paid with bank deposis or ordered as Cash On Delivery.
Since we can not automatically check our Instagram inbox, we suggest using another channel for faster service. Again direct purchases via the website is recommended.
How long will my order take if it has Debossment Service?
- Regular Season
Debossing schedule is every Tuesday and Thursday. Your orders will be shipped out on these days.
- November & December
Debossing is done daily. Our sales associate will be getting in touch with you for shipment date. It should only take 2-4 days.
What material do you use for the bags?
- Vegan Leather
We only use 100% use animal free vegan leather.